Refund policy

Last Updated: August 19, 2025

At JuniorWish, customer satisfaction is important to us. Please read our policy carefully before placing an order:

1. No Return Policy

We do not accept returns except in cases of damaged or defective products.

2. Exchange Policy

• Products are eligible for exchange within 7 days of delivery.
  
  

• Items must be unused, in original condition, and with all tags/packaging intact.
  
  

• Exchange is subject to product availability. If the requested item is not available, we will offer a refund instead.
  
  

3. Damaged / Incorrect Products

• If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery at juniorwishpk@gmail.com
  
  

• Once verified, you will be eligible for an exchange of the same product.
  
  

• If the same product is not available, a refund will be issued to your original payment method.
  
  

4. Process for Exchange / Return

• Contact our support team with your order number, pictures of the product, and reason for exchange/return.
  
  

• Once approved, send the item to the address provided by our team.
  
  

• Shipping costs for exchanges are the responsibility of the customer, except in the case of damaged/incorrect products.